Skip links

Transfer Window Faqs

The Access Advantage

For over 15 years, our clients have relied on us to provide expert service, managing their funds towards a blissful retirement life. We are committed to Working for you.

Case studies

Why We’re

Corporate Governance

Worldclass pension management experience by Actis, a global private equity company with a high level of Corporate Governance and ethical standards.

Investment Acumen

Top notch investment team working to ensure consistent and competitive investment returns irrespective of economic conditions.

Digitally Savvy

Digitally savvy PFA, providing access to RSA through 8 unigue digital channels

Young & Dynamic Workforce

A blend of experienced and young dynamic workforce

Relationship Manager

Dedicated relationship managers

Frequently Asked Questions - Transfer Window

The RSA Transfer Window enables individuals move their Retirement Savings Account (RSA) from one from one Pension Fund Administrator (PFA) to another through the RSA Transfer System.

To initiate RSA transfer, you must ensure that you have completed the data recapture exercise with your current PFA and then you must provide the following to your preferred PFA; • Surname • RSA PIN • Current Telephone Number • Email address • RSA Transfer Form

RSA Transfer comes at zero cost, the process is free.

RSA transfer requests received are batched and processed at the end of every quarter, requests made within the quarter will be treated in that quarter. However, requests made in the last month of a quarter will be processed in the next quarter. Transfers will be effected within 7working days after the quarter in which the request is made

No, it will not affect your account balance. Follow up with your new PFA to ensure accuracy of your RSA balance

Send an email to

Please furnish your employer with details of your employer details of your new PFA for the subsequent remittance of your monthly pension contributions.

You will also be notified when the transfer has been completed.

Yes, a retiree who is on PW is eligible to transfer his/her RSA from one PFA to another.

Yes, you can. Simply provide proof of impairment with the uploaded alongside your application

An RSA holder has the right to transfer his or her account from one PFA to another. The National Pencom Commission (PenCom) has put measures in place to ensure that such right is respected.

No, the RSA transfer request cannot be cancelled after its initiation.